Refund Policy

This policy explains when we refund payments made on Xcape Academy. It’s part of our Terms of Service, and it doesn’t take away any rights you have under consumer law where you live.

At a glance

1. Pathway courses and live classes

• You can get a full refund for a course or class within 14 days of paying for it, as long as you haven’t started it: no lesson in the course opened, and no session of the class joined.
• After 14 days, or once you’ve started the item, the payment isn’t refundable.
• If you paid for several items at once, this applies to each item: we refund the items you haven’t started.
• When we refund an item, your access to it ends.

2. Missed live sessions

Live sessions run at the scheduled times. If you miss one, it isn’t refunded or rescheduled. When the instructor shares a recording, you can watch it in your portal instead.

3. Library plans

• Plans renew automatically each month or year. You can cancel any time from the library, and your plan won’t renew again.
• You keep access until the end of the period you’ve already paid for. We don’t refund the rest of a period.
• Items you opened with free unlocks lock again when your plan ends. Items you bought stay yours.

4. Library items you buy

Library items are digital content that you can open as soon as you buy them, so purchases are final and not refundable, except where the law where you live requires a refund.

5. How to ask for a refund

• Email support@xcapetaxacademy.com from the address on your account, or open a support ticket in your portal under “Payments & refunds”. Tell us which item and payment it’s about.
• Approved refunds go back to the card or account you paid with, through Stripe. They usually reach you within 5 to 10 business days, depending on your bank. We can’t send a refund anywhere else.
• We’ll email you when your refund is processed.

6. When we end access

If we close your account for breaking our Terms of Service, payments for the access you lose aren’t refunded.